Refund and Returns Policy

Effective Date: December 12, 2024

At Fazze, we want you to be completely satisfied with your purchase. However, if you are not satisfied for any reason, we offer a clear and fair Refund and Returns Policy to ensure you are treated fairly and that your shopping experience remains positive. Please read through the following policy to understand your rights and the procedures for returns and refunds.

1. General Return Guidelines

1.1 Eligibility for Returns
We accept returns for most items within 30 days from the date you received your order. In order to qualify for a return, the product must meet the following criteria:

  • Unused and in Original Condition: The item must be unused, unworn, and in its original, resalable condition. Tags, labels, and packaging must be intact and undamaged.
  • Original Packaging: Please return the item in the original packaging to ensure it is protected during the return shipping process.
  • Non-Refundable Items: Some items, such as personalized, customized, or final-sale products, are not eligible for returns unless defective or damaged upon arrival.

1.2 Return Request
To initiate a return, you must contact us at info@fazze.site or call our customer service team at (202) 383-8036. Please provide the following information:

  • Order Number
  • Product Name and SKU
  • Reason for Return
  • Photos of the Product (if applicable, especially for damaged or defective items)

Once your return request is reviewed, we will provide you with a Return Authorization Number (RAN) and further instructions.

2. Return Process

2.1 Return Authorization
Before returning any item, you must obtain a Return Authorization Number (RAN). Please note that returns without prior authorization will not be accepted.

2.2 Packaging the Return
Please ensure the product is carefully packed in its original packaging (if possible) to avoid damage during transit. Include all accessories, manuals, and original documents that came with the product. Write your Return Authorization Number (RAN) clearly on the package.

2.3 Shipping the Return
You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective product or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for lost or damaged returns.

Please ship your return to the following address:

Fazze Returns
919 3rd Ave, New York, NY 10022
Phone: (202) 383-8036
Email: info@fazze.site

3. Refunds

3.1 Processing Refunds
Once we receive your returned item, it will be inspected to ensure it meets the return conditions outlined in this policy. After the inspection, we will notify you of the status of your refund. If the return is approved, your refund will be processed and issued to the original payment method used at checkout.

Refunds typically take 7-10 business days to process, depending on your payment provider. You will receive an email notification once the refund has been issued.

3.2 Partial Refunds
If the returned item is not in original condition, has been used, or has missing parts, we reserve the right to issue a partial refund or reject the return. In such cases, we may provide you with a reduced refund based on the condition of the product.

3.3 Restocking Fee
In some cases, a restocking fee of up to 15% may be applied, especially for high-end or specialized products that have been opened or used.

3.4 Shipping Fees
Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., sending the wrong item, damaged product). If your return is eligible for a full refund, you will be refunded the product price but not the shipping costs.

4. Exchanges

4.1 Exchanging Items
If you would like to exchange an item for a different size, color, or style, please initiate a return as outlined above and place a new order for the desired product. We do not hold products for exchange, and we cannot guarantee stock availability.

4.2 Exchanges for Damaged or Incorrect Items
If you received a damaged or incorrect item, please follow the instructions under our Damaged and Incorrect Orders section below.

5. Damaged or Defective Products

5.1 Damaged Products
If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will either replace the item at no additional charge or issue a full refund based on your preference. You will need to provide the following:

  • Clear photos of the damage or defect
  • Order number
  • A brief description of the damage or defect

5.2 Incorrect Orders
If you received the wrong item, please contact us immediately. We will arrange for the return of the incorrect item and send you the correct product at no additional charge.

6. Non-Returnable Items

The following items are not eligible for return or refund unless they are defective or damaged:

  • Customized or Personalized Products: Any items that have been custom-made or personalized to your specifications.
  • Final Sale or Clearance Items: Products marked as final sale or on clearance are not eligible for return or refund.
  • Gift Cards and Digital Products: These items are non-refundable.

7. Return Timeframe

7.1 Return Period
You have 30 days from the date of receipt to return your items. We recommend that you initiate the return process as soon as possible to ensure your return is processed within the allowed timeframe. After 30 days, we will no longer be able to accept returns, and no refunds will be issued.

7.2 Late Returns
If a return is made outside of the 30-day return window, we reserve the right to decline the return or issue a partial refund.

8. International Returns

8.1 International Orders
For customers outside the United States, we accept returns within 30 days. However, international return shipping costs are the responsibility of the customer. We do not provide prepaid return labels for international returns. Additionally, customs duties or taxes may apply, and customers are responsible for any import charges.

8.2 Currency Conversion
Refunds for international returns will be processed in the original currency of the transaction. Please note that currency conversion fees may apply depending on your payment provider.

9. How to Contact Us

If you need assistance with a return, exchange, or refund, please contact our customer service team at:

Our customer service team is available Monday to Friday from 9:00 AM to 6:00 PM (EST). We aim to respond to all inquiries within 24 hours.

10. Rights Reserved

Fazze reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We recommend that you check this policy regularly to stay informed about any updates.

Conclusion

At Fazze, we are committed to ensuring that you are satisfied with your purchase. Our Refund and Returns Policy is designed to be transparent, fair, and flexible to accommodate our customers’ needs. If you have any questions or concerns regarding your order, please don’t hesitate to reach out to us.