Sales Policy

Effective Date: December 12, 2024

At Fazze, we are committed to providing our customers with a seamless and satisfying shopping experience. Our Sales Policy outlines the terms and conditions that govern the sale of products and services on our website. Please take a moment to review this policy before making a purchase.

1. General Information

1.1 Product Availability
We make every effort to ensure that the products listed on Fazze are in stock and available for purchase. However, due to high demand or unforeseen issues, some products may be temporarily out of stock. In such cases, we will notify you promptly and offer alternatives or a full refund.

1.2 Product Description and Images
We strive to provide accurate descriptions and high-quality images of all products. However, slight variations in color, texture, or appearance may occur due to differences in monitor settings or lighting. We are not responsible for such discrepancies and encourage customers to reach out to us for further clarification if needed.

1.3 Pricing
Prices listed on the website are in USD and include applicable taxes, unless otherwise specified. Prices are subject to change without notice. Any changes in price will be updated on the website immediately. If you have already placed an order at the previous price, we will honor the price at the time of checkout.

2. Ordering Process

2.1 Placing an Order
To place an order on Fazze, simply add the desired items to your cart and proceed to checkout. You will be required to provide your shipping address, billing information, and payment details. By submitting your order, you are agreeing to purchase the selected products in accordance with our Sales Policy and Terms and Conditions.

2.2 Order Confirmation
Once your order has been successfully placed, you will receive an email confirmation with the details of your order. This confirmation serves as an acknowledgment that we have received your order, but does not constitute an acceptance of the order. Fazze reserves the right to cancel any order at any time before shipping, for reasons such as pricing errors, out-of-stock products, or fraud detection.

2.3 Order Modifications and Cancellations
Orders can be modified or canceled within 24 hours of submission. If you need to make any changes to your order, please contact our customer support team as soon as possible. After 24 hours, we cannot guarantee that changes can be made as your order may already be processed for shipping.

3. Payment Methods

3.1 Accepted Payment Methods
We accept a variety of payment methods for your convenience, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay, Google Pay, and other online payment options

3.2 Payment Processing
All payments are processed securely through our trusted payment gateways. Your payment details are never stored on our website. If you encounter any issues during the payment process, please reach out to us immediately for assistance.

3.3 Currency
All prices are quoted in US Dollars (USD). For international customers, currency conversion fees may apply depending on your payment provider.

4. Shipping and Delivery

4.1 Shipping Information
We ship worldwide and offer various shipping options to ensure your order arrives promptly. Shipping costs will be calculated at checkout based on the delivery address, weight, and size of the products ordered. We work with trusted carriers to ensure safe and timely delivery.

4.2 Processing Time
Orders are typically processed and shipped within 1–3 business days after confirmation of payment. You will receive a shipping notification with a tracking number once your order has been dispatched. Delivery times may vary depending on your location and the shipping method selected.

4.3 Delivery Delays
While we strive to ensure timely delivery, we are not responsible for any delays caused by the shipping carrier, customs, or external factors. In the event of significant delays, we will notify you as soon as possible and provide tracking updates.

5. Returns and Refunds

5.1 Return Eligibility
If you are not satisfied with your purchase, we offer a 30-day return window from the date you received your product. To qualify for a return, the item must be unused, in its original condition, and in its original packaging. Please note that customized, personalized, or sale items are non-returnable.

5.2 Return Process
To initiate a return, please contact our customer service team at info@fazze.site. You will receive a return authorization number and further instructions on how to return the product. Return shipping fees are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item, damaged product).

5.3 Refunds
Once we receive and inspect the returned item, we will issue a refund to your original payment method within 7–10 business days. Please note that shipping costs are non-refundable unless the return is a result of our error.

5.4 Exchanges
If you wish to exchange an item for a different size or color, please initiate a return as outlined above and place a new order for the desired product. We cannot guarantee that the exchange item will be available, but we will do our best to accommodate your request.

6. Promotions and Discounts

6.1 Promotional Codes
We periodically offer promotions and discounts on our website. If you have a valid promotional code, you can apply it at checkout to receive a discount. Promotional codes are subject to terms and conditions, and cannot be combined with other offers unless specified.

6.2 Sales and Clearance Items
Items on sale or clearance are subject to limited availability and may not be eligible for further discounts. These items are non-refundable unless they are defective or damaged.

7. Customer Support

7.1 Contact Us
If you have any questions or need assistance with your order, feel free to contact our customer support team:

Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (EST). We strive to respond to all inquiries within 24 hours.

7.2 Feedback
We value your feedback! If you have any suggestions or comments about our products or services, please reach out to us. We continuously work to improve the customer experience at Fazze.

8. Liability and Disclaimer

8.1 Limitation of Liability
Fazze is not responsible for any damages or losses that may occur due to the use of our products, including but not limited to direct, indirect, incidental, or consequential damages. We do not guarantee that the products will meet your expectations or that the website will be free from errors.

8.2 Product Safety
It is the responsibility of the customer to follow the care instructions provided with each product to ensure its longevity and safe use. We are not liable for any damage, injury, or loss caused by improper use or maintenance of the products.

9. Privacy and Security

9.1 Data Protection
We value your privacy and are committed to safeguarding your personal information. Please review our Privacy Policy to understand how we collect, use, and protect your data when you shop with us.

9.2 Secure Payments
We use secure encryption methods to process your payment and personal information. Your credit card information and personal details are protected and not stored on our website.

10. Governing Law

This Sales Policy is governed by and construed in accordance with the laws of the State of New York, United States. Any disputes arising from this policy shall be subject to the jurisdiction of the courts in New York County.

11. Changes to This Sales Policy

Fazze reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated version will include an updated effective date. We encourage you to review this policy regularly to stay informed about our sales terms and conditions.